Terms of Use
Effective date: 23 October 2026
The Turkish version of these Terms prevails; this English version is provided for information.
1. Who we are
This website (emmanuel.com.tr, the “Site”) is operated by:
- Trade name: E MMANUEL İÇ VE DIŞ TİCARET LİMİTED ŞİRKETİ (“EMMANUEL”, “we”)
- Registered address: Şirinevler Mh. Adnan Kahveci Bul. Karanfil İş Merkezi No:184/8, 34188 Bahçelievler / İstanbul, Türkiye
- MERSİS No: 0323126405500001
- Trade Registry No: 433782-5 (İstanbul)
- Tax office / Tax ID: Kocasinan Vergi Dairesi / 3231264055
- Chamber: İstanbul Chamber of Commerce (İTO), registration no. 1427661
- E-mail: info@emmanuel.com.tr · Phone: +90 543 446 45 10
2. Scope
These Terms of Use apply to the use of the Site, its contact and project requirements forms, the AI assistant and all other content on the Site. By using the Site you accept these Terms. If you do not accept them, please do not use the Site.
Contracts for equipment, projects and services are governed by the written quotation and contract agreed between the parties and by the terms of sale and delivery attached to them, not by these Terms. If these Terms conflict with a written contract, the written contract applies.
3. Business users only
The Site is intended for persons and organisations acting for commercial or professional purposes, such as operators of warehouses, distribution centres and factories, main contractors and system integrators. EMMANUEL does not sell to consumers within the meaning of Turkish Consumer Protection Law No. 6502. By sending a request, you confirm that you act for commercial or professional purposes and on behalf of the organisation you represent. Mandatory provisions of law remain unaffected.
4. Nature of the content
Product and equipment pages, technical values, capacity ranges, images, guides and project examples are for general information only. Values are typical configuration ranges; actual specifications are determined per project according to the site, loads and required capacity. Products shown in images may differ from the products delivered.
We take care to keep the content accurate and up to date, but we do not guarantee that it is complete, fit for a particular purpose or that the Site will always be available. We may change the content without notice.
5. Prices, quotations and contracts
5.1. No online sales or orders take place on the Site. Nothing on the Site is a binding offer within the meaning of Article 8 of the Turkish Code of Obligations No. 6098; it is an invitation to make an offer.
5.2. A binding offer is only a written quotation issued by EMMANUEL that states scope, price, currency, delivery terms and validity period and is approved by our authorised representative. A contract is formed only by the customer’s written acceptance of that quotation or by a contract signed by both parties.
5.3. Pre-project budget estimates, preliminary sizing, capacity calculations, layout proposals and preliminary assessments of installation conditions are for information only. They are neither an offer nor a commitment and may differ significantly from the final price and scope.
5.4. Prices, lead times or technical statements given by the AI assistant or in our e-mails are likewise not binding unless confirmed in a written quotation under clause 5.2.
6. Forms and information you send
6.1. Information entered in forms must be accurate and current, and you must be entitled to share it. If you submit a request on behalf of someone else, you confirm that you are authorised to do so.
6.2. Rights in the layouts, drawings and project data you upload remain with you or the rights holder. We use them only to assess your request and to prepare a preliminary solution and quotation, and we keep them confidential. For this purpose we may share the necessary technical information (such as layout, load and capacity data) with our manufacturers in China under confidentiality obligations; we take care not to include your contact details in what we share.
6.3. Unless a separate confidentiality agreement is in place, please do not send trade secrets or special categories of personal data through the forms or the AI assistant.
6.4. How we process personal data is explained in our Privacy Notice (/kvkk) and Cookie Policy (/cerez-politikasi).
7. AI assistant
7.1. The chat assistant on the Site generates answers automatically using an AI model. You are communicating with software, not a person.
7.2. Answers may be wrong, incomplete or out of date. They are not a quotation, technical approval, engineering opinion, or legal or financial advice. Please confirm anything important with our team in writing.
7.3. Your messages are sent to our service provider abroad (Anthropic, USA) to generate the answer. Details are in the Privacy Notice. Do not share personal data, trade secrets or confidential information in the chat.
7.4. You may not query the assistant in bulk with automated tools, attempt to extract its system instructions, or use it to produce unlawful content. We may restrict access in case of misuse.
8. Acceptable use
You agree not to disrupt the Site, try to bypass its security, collect or bulk-copy content by automated means without permission, upload malware, use false identities or other people’s information, or use the forms to send unsolicited advertising.
9. Intellectual property
9.1. Texts, design, logos, the name “EMMANUEL”, guides, drawings and other content on the Site belong to EMMANUEL or its licensors and are protected under Turkish Law No. 5846 on Intellectual and Artistic Works and Industrial Property Law No. 6769. You may view the content for your own information and quote it with attribution. Any other reproduction, distribution or commercial use requires our written permission.
9.2. Manufacturers’ product images and third-party trademarks and logos belong to their respective owners and are used only to describe the products. Such use does not mean that we are partners or authorised representatives of those parties; where such a relationship exists, it is stated separately.
10. Third-party links
The Site may link to third-party websites. We are not responsible for their content, security or privacy practices.
11. Limitation of liability
11.1. The Site and its content are provided “as is”. To the extent permitted by law, we are not liable for direct or indirect damage arising from use of the Site, from decisions based on its content, from interruptions of access, data loss or technical problems such as viruses.
11.2. This limitation does not apply to damage caused by our intent or gross negligence, or to liability that cannot be limited in advance under Article 115 of the Turkish Code of Obligations or other mandatory law.
11.3. Liability for equipment and projects is governed solely by the relevant written contract.
12. Commercial electronic messages
We send commercial electronic messages only in accordance with Turkish Law No. 6563 on the Regulation of Electronic Commerce and related legislation. You can opt out at any time free of charge via the link in each message or by writing to info@emmanuel.com.tr. E-mails replying to your requests are not commercial electronic messages.
13. Changes
We may update these Terms. The current version is published on this page with its effective date and applies from publication. Updates do not change written contracts already concluded.
14. Governing law and disputes
14.1. These Terms are governed by the laws of the Republic of Türkiye.
14.2. For disputes between merchants, the courts and enforcement offices of İstanbul Bakırköy have jurisdiction pursuant to Article 17 of the Turkish Code of Civil Procedure No. 6100. Where required by law, the requirement to apply to mediation before filing a lawsuit (Article 5/A of the Turkish Commercial Code No. 6102) remains applicable.
15. Language
The Turkish text of these Terms prevails. Versions in other languages are for information only.
16. Contact
info@emmanuel.com.tr · +90 543 446 45 10 · Şirinevler Mh. Adnan Kahveci Bul. Karanfil İş Merkezi No:184/8, 34188 Bahçelievler / İstanbul